Versand

At  Try-Lunara, we do everything we can to deliver your orders quickly and reliably. Read our shipping policy below to understand how we handle order processing, shipping times, and delivery.

Shipping location

We ship our products exclusively within the USA, UK, Canada, Australia, Germany, France, Spain,  and Italy

Order processing

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
Order cutoff time: 23:00 (GMT+01:00) CEST (Tirane)

Shipping times

Once processed, orders are shipped with a transit time of 7–10 business days (Monday through Friday).

Total estimated delivery time:

8–13 business days (processing + shipping) (Monday through Friday).

Postage costs

We have flat rate that is 5.99 for all orders

Carriers

We work together with Yunexpress to guarantee timely and safe delivery.

Order tracking

Once your order has been shipped, you will receive a confirmation email with a track & trace number and instructions to track your package.

Damaged or lost packages

If your package arrives damaged, please take clear photos of the product and its packaging.
Send these photos to our customer service department at support@my-lunara.com within 7 days of delivery.
We cannot offer a replacement without proof of damage .

Returns and Refunds

Due to the nature of our products, we do not accept returns or refunds unless the item is defective, damaged, or incorrect.
If you receive a damaged product, please contact us—we will arrange a refund for the damaged products.

Shipping restrictions

• We currently only ship within the USA, UK, Canada, Australia, Germany, France, Spain,  and Italy
  
• We do not ship to PO Boxes or APO/FPO/DPO addresses .

Exceptions to delivery

We cannot guarantee delivery times due to unforeseen circumstances beyond our control, such as customs delays, natural disasters, or carrier issues.
In such cases, we will immediately inform you of the delay and the expected delivery time .

Taxes

The prices shown on our website include all applicable taxes . There are no additional charges at checkout.

Reminder: Returns and Refunds

Please see our separate Returns & Refunds policy for more information on how to return or exchange an order.

Contact Us

Shop Name: Lunara
Email: support@my-lunara.com
Phone number: +447418329107
Opening hours: Monday to Friday: 09:00 - 18:00