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At Lunara , your satisfaction is our top priority . If your purchase doesn't meet your expectations, we're happy to help with a simple and hassle-free 14-day return policy .
14-day return policy
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You have 14 days from the date you received your order to request a return.
Please read our full policy carefully before initiating a return or exchange. -
Want to return an item for any reason? Please let us know within 14 days of receiving your order.
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Always include your order number to expedite the process.
- We want your shopping experience to be hassle-free , and our returns policy is a key part of that.
Return procedure
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Please contact our customer service for to the return address.
- We'll then be notified that your return is on its way.
- You can send an email to support@try-lunara.com fill out the contact form on our website.
Cancellation of orders
You can cancel your order within 12 hours of placing it.
After 12 hours, your order is in the processing stage and cancellation is unfortunately no longer possible .
To cancel your order, please contact us at support@try-lunara.com
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Shipping risk and costs
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Returns are always at the sender's risk .
- Return shipping costs are not reimbursed.
Refund Window
We process refunds within an average of 7 business days after we receive the returned item.
Exchanges
Changed your mind? You can return the undamaged and unused product within 30 days, provided it's in its original packaging .
Restocking costs
There are no restocking fees .
Return Shipping Costs
The customer is responsible for return shipping costs .
Damaged, defective or incorrect items
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Please check your order immediately upon receipt.
- If an item is damaged, defective, or incorrect , please contact us immediately so we can resolve the issue quickly.
Company details
Shop Name: Lunara
Email: support@try-lunara.com
Phone number: +1(716) 202-8717
Opening hours: Monday to Friday: 09:00 - 18:00